1- Administrative Assistant:

Accountabilities:

• Keep track of operations employees' vacations and balances to coordinate with the HR specialist in Head Office proper documentation and approvals.
• Coordinate with the HR specialist in Head Office for the administration of the medical coverage scheme for all company's employees to ensure proper communication channel between October premises and Head office.
• Administer the catering system align with the meal allowance policy with coordination with the Financial department to ensure all 6th of October employees are informed with the policy and implementing it properly.
• Arrange employees' transportation of the operations team to and from their offices to ensure proper and prompt service up to the management expectations.
• Coordinate with all operation units to collect and ensure the prompt submission of the staff quarter objective letters to reach the Human Resourced department on time.
• Coordinate with all operation units to collect and ensure the prompt submission of the staff quarter objective letters to reach the Human Resourced department on time.
• Coordinate with units' managers to receive weekly business review presentations on time to consolidate and present a final version for the department performance to the Director of Operations.
• Attend the weekly business review meeting in order to record minutes, edit, publish the tasks and duties in addition to their deadlines and follow up on the tasks achievements.
•  Responsible to follow up, ensure the proper and prompt execution of any delegated projects to him/her by the director of operations.
•  Performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings to ensure proper and high standard communication between Operations director and various channels.
•  Coordinate with the Facilities team to ensure the minimum stock for all the needed office stationary including copier paper, letterheads, company envelopes… etc to ensure all tools are available on time.
•  Develop and maintain a Filing system to be able to retrieve any corporate documents, records, and reports that may be needed on time.
•  Interpret administrative and operating policies and procedures for employees to avail all information to them and reply on their requirements all escalate the request to the HR department.
•  Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.

• University degree in Business Management or equivalent.
• 5 - 7 years experience in similar position.
• Excellent organization skills with high ability to work simultaneously on diverged tasks.
• Excellent command of English language written and spoken.
• Command of third language would be preferable.
• Very good report writing and good leadership skills .
• Very Good ability to work with software such as Excel, WinWord and Power Point, and database software.
• Very high typing speed (Arabic & English) not less than 70 w/m.
• Presentable.
   

2-Customer Operations Engineer (Juniors & Seniors):

Accountabilities:

• Independently repairs escalated tickets from junior customer operation engineers to ensure efficient ticket closing.
• Refers to superior all non-routine or complicated customer problems to ensure repair of problem on time and with standard quality.
• Contact the customers to follow up on the problem solving and ensure their full satisfaction.
• Follow up with the field operations (maintenance) our Sub contractors (EBE) and Customer Call Center (ECCO) to ensure prompt and efficient ticket closing.
• Prepare & Present a daily report for the Team Leader to indicate quantity and quality of tickets closed.

Skills, Knowledge, & Experience:

• University degree in engineering preferable major communication or equivalent.
• 2 - 3 years experience in telecommunication or data carrier.
• Good knowledge of FR, SDSL, ADSL technologies .
• Good knowledge in troubleshooting WAN switches, DSLAMS, Routers, lucent communication and VoIP is a plus.
• Good command of English language written and spoken .
• Network certifications such as CCNT, CCNA, are a plus.
• Good reporting skills.
• Good ability to use Customer Trouble Ticketing Data Base and software such as Excel, WinWord and Access.

•  Work closely with all operations units and other departments to follow up on the closing of VIP customers' tickets efficiently and on standard time.
•  Assist with the solving of obstacles that may delay the closing of a VIP customer ticket with different department and escalate any problem as per the operations department escalation matrix to ensure the full and efficient problem handling.
•  Monitor daily the service status to company VIP customers to ensure prompt solving of any problems that may occur.
•  Implements escalation procedures and follow up where necessary in all units to ensure the proper and prompt solving of customer complaints.
•  Present a periodical report with the VIP customer service status to assist with the analysis of the recurring problems to reach creative solutions to prevent the repetitive of the problems and ensure the steadiness of the service.
•  Collect and assist with data gathering for customer satisfaction surveys & or focus group surveys to assess standard of services provided and customer satisfaction to maintain company's customers and gain their loyalty.
•  Validate and maintain Customer Service Level Agreement (SLA), developing an internal alarm system to be aware of the customer service status and be able to handle customer problems on the right time.
•  Develop a periodical reporting system to be sent to VIP customer to avail all service information and status.
•  Maintain a regular contact through different means such as phone calls and periodical meetings with VIP customer to ensure the service steadiness and their full satisfaction.
•  Initiate the VIP customer contact to introduce the company, customer Technical support procedures, help desk right after service is provided to ensure the customer awareness of After Sales service offered.
•  Maintain & update the VIP customers' database including customer contact information, SLA, contract details… etc., to ensure the availability of all needed information to provide a high standard of customer service.

Skills, Knowledge, & Experience:

• University degree preferable in engineering communication major or equivalent.
• 1 - 3 yrs experience in the telecommunication & Networking field.
• English language is a must.
• Good Reporting skills .
• Persistent, proactive and result and business oriented.
• Telephone techniques knowledge and good communication skills.
• Technical certificates are a plus such as CCNA & CCNP…etc.
•  Updated and fully aware with all latest communication technologies, such as Voice over IP - MPLS…etc.

• Independently repairs escalated tickets from junior field engineers to ensure efficient ticket closing.
• Refers to superior all non-routine or complicated maintenance problems to ensure repair of problem on time and with standard quality.
• Contact and follow up on the outsourced engineers and technicians of (Menatel & EBE) to follow up on their performance and ensure their proper and prompt handling of customer problem and commitment to EgyNet's high standards service.
• Perform independently the troubleshooting procedures to diagnose the ultimate, proper and prompt way to solve the customer connectivity problem with EgyNet high standards of services.
• If needed accompany the technicians at the customer premise to supervise the procedure of repairing or changing the device to ensure the proper solving of customer problem.
• Supervise and follow up on the data entered on the data base to ensure the accuracy of tickets status and the availability of the updated information whenever needed.
• Prepare & Present a daily report for the Team Leader to indicate quantity and quality of tickets closed.

Skills, Knowledge, & Experience:

• University degree in engineering preferable major communication or equivalent.
• 2 - 4 years experience in telecommunication or data carrier.
• Good knowledge of FR, SDSL, ADSL technologies .
• Good knowledge in troubleshooting WAN switches, DSLAMS, Routers, lucent communication and VoIP is a plus.
• Good command of English language written and spoken.
• Network certifications such as CCNT, CCNA, are a plus.
• Good reporting skills.
• Good ability to use Customer Trouble Ticketing Data Base and software such as Excel, WinWord and Access.Good ability to use Customer Trouble Ticketing Data Base and software such as Excel, WinWord and Access.

• Develop the marketing strategies and plan that complies with operational strategy to ensure maximizing Company's short, medium and long-term profitability.
• Develop, set and get the approval for the annual marketing budget and forecasts to ensure achieving the yearly objectives for EgyNet.
• Work closely with all business units for launching and operating products developed and approved to ensure proper implementation of EgyNet's policies and market position.
• Paying particular attention to such issues as color schemes and appropriate and consistent brand imagery to ensure products and services are presented in the most attractive, arresting ad effective manner to customers.
• Confer with legal staff to resolve problems, such as copyright infringement and royalty sharing with outside producers and distributors.
•  Coordinate and participate in promotional activities and trade shows, working with developers, advertisers, and production managers, to market products and services.
•  Conduct economic and commercial surveys to identify potential markets for products and services.
•  Analyze the market status report to avail accurate and updated information on EgyNet's position and predict new potentials and proper marketing techniques to penetrate new markets.
•  Manage and maintain an effective relationship with the media to ensure developing and cost and target effective advertising campaigns.
•  Periodical follow up on the objectives assigned to him/her by the department head and on the assigned tasks by him/her to the team to ensure the proper achievement to reach company's and customer's satisfaction.
•  Present some detailed weekly / monthly reports to the management to ensure their full awareness of the process (department) detailed performance and objective achievement.

Knowledge, Skills & Experience:

• Bachelor's degree preferably in business administration with marketing specialization .
• Minimum 10 years experience, with minimum 5 years experience holding a managerial or supervisory position.
• Excellent command of English language spoken and written.
• Excellent awareness for most updated marketing techniques and principles and methods for showing, promoting, and selling products or services.
• Excellent presentation and communication skills.
• Excellent Knowledge of media production, communication, and dissemination techniques and methods.
• Updated and fully aware with all latest communication technologies such as FR, ATM protocol, wireless TCP/IP, MPLS.

• Works with line managers to collect the annual recruitment needs to prepare the manpower plan for further approval.
• Responsible to keep a qualified candidates data base through placing job advertising in various media, employment fairs, and recruitment agencies to refer and recommend qualified candidates to the line managers for technical interview and final approval for hiring.
• Screen all junior CV's and conduct the entry level interview to obtain work history, education, training, job skills, and salary requirements through the personal interview skills and some personality tests.
• Responsible to present the approved offer letter to all new hired employees to communicate offered position, salary, hiring document, etc.
• Conduct new hires orientation to insure the employees' full awareness with their job description, career path, the company's line of business, policies and procedures and objectives.
•  Establish a contact with line managers and department heads to gather all training needs and propose a training plan to the department head to approve the training budget according the assessment of training needs.
•  Follow up on the conducted training courses and check if all arrangements are done properly and as agreed to ensure the effectiveness of the training course.
•  Formulate evaluation procedures to be used at the end of training course to evaluate the quality of the course and training institute.
•  Coordinates internal communication between the HR department and various departments to ensure announcement of new hires is done properly and on time.

Skills, Knowledge, & Experience:

• University degree in Business Management or equivalent .
• 3 - 4 yrs experience in the Human Resources field.
• Very good command of English language written and spoken .
• Very good organization and able to work under pressure and deadlines.
• Good interviewing skills.
• Very good ability to use HRIS and software such as Excel, WinWord and Power Point.